Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

The Account Executive plays a key role in strengthening the commercial performance of Tender Management and Marketplace across an assigned portfolio of activated customers. Focused on retention, ongoing adoption, and increased daily usage, the AE ensures customers continue to gain measurable value long after onboarding is complete.

A major part of the role is managing a portfolio of mid‑market accounts using Tender Management and Marketplace. The AE builds strong relationships with Estimators and pre‑construction teams and ensures they continue to see clear value in the platform.

Working closely with the Commercial Operations Manager, the AE champions consistent Tender Management usage, drives Opportunities Board activity, and expands adoption across additional teams, offices, and divisions. Their work ensures customers remain engaged and that Marketplace becomes embedded in their tendering operations.

Salary offered: £35,000.

£15K annual bonus scheme (OTE)

Job Responsibilities:

1. Customer Activation Handover

An AE will inherit a customer only after:

· Onboarding is fully completed by the Buyer Support & Enablement (BSE) team, and

· The customer reaches an initial usage threshold (e.g., work package creation, # of projects tendered, # of users) that qualifies them as activated

· Once activated, the AE becomes the customer’s primary commercial and engagement owner, responsible for all post activation success.

2. Retention & Relationship Management

• Own the long-term relationship with assigned activated customers.

• Build strong engagement with Estimators, the core Tender Management user group.

• Maintain a regular communication cadence to reinforce platform value and monitor usage health.

• Identify early risk indicators and collaborate with the Commercial Operations Manager to implement recovery or re‑engagement actions.

3. Driving Adoption & Usage Expansion

• Grow Tender Management adoption by onboarding additional Estimating teams, offices, and divisions within each customer’s organisation.

• Ensure workflows become embedded in estimator tendering processes.

• Partner with the Commercial Operations Manager to refine customer specific adoption strategies and prioritisation.

4. Adoption Focused Platform Demonstrations

The AE will:

• Deliver strategic, adoption focused demonstrations to show new Estimating teams the value and efficiency of Tender Management.

• Demonstrate workflows such as work package structuring, response management, and Opportunities Board publishing.

• Use demos to encourage expansion into additional teams/divisions

5. Opportunities Board Promotion & Daily Support

• Champion the Opportunities Board and drive regular publishing activity across pre‑construction teams.

• Support customers with daily usage questions related to publishing, supplier access requests, and tender visibility.

• Partner with the Commercial Operations Manager to identify patterns of strong vs. weak Opportunities Board utilisation across the portfolio.

6. KPI Alignment & Value Communication

· Work directly with customers and the Commercial Operations Manager to set and track KPIs such as:

o Active unique publishers

o Estimator login frequency

o Work package volume

o ITT activity

o Opportunities Board publishing metrics

· Use KPI insights to steer customer conversations and propose adoption improvement strategies.

7. Quarterly Business Reviews (QBRs)

• Prepare and deliver structured QBRs that analyse:

  • Usage trends

  • Estimator engagement

  • Opportunities Board activity

  • Platform updates

  • Growth recommendations

• Collaborate with the Commercial Operations Manager to ensure QBRs maintain a consistent standard across the Marketplace team.

8. Issue Support & Escalation

• Provide Firstline answers to functional usage (how do I?) type questions.

• Escalate appropriate matters to:

  • BSE (support / training / retraining)

  • Product (workflow or platform issues)

  • Commercial Operations Manager (feature or enhancement feedback)

• Log all activity and insights consistently in Salesforce.

9. External Events & Face-to-Face Representation

• Attend industry trade shows, customer events, and relevant sector gatherings to represent Once For All and strengthen customer relationships.

• Participate in OFA‑run events such as Marketplace Live, Estimators Steering Group, and Estimators Club Social sessions.

• Use events as an opportunity to deepen engagement with Estimators and pre‑construction teams, reinforce product value, and gather feedback for internal stakeholders.

• Travel periodically to meet customers face‑to‑face, supporting account development, adoption reinforcement, and relationship building across regional offices and divisions.

• Act as a professional ambassador for Once for All, ensuring consistent, high‑quality representation of the Marketplace offering.

Knowledge, Skills, Experience and Qualifications:

· Minimum of 1 year experience in a SaaS sales role required.

· Experience in SaaS account management, customer success, or engagement roles high desirable.

· Ability to deliver adoption‑focused platform demonstrations.

· Analytical mindset with the ability to interpret usage data and turn it into actionable next steps.

· Highly organised and consistent in portfolio management.

· Communication, relationship‑building, and stakeholder‑management skills.

· Experience with CRM systems (Salesforce preferred).

· Able to prioritise and perform effectively with accuracy under pressure.

· Dependable, organised and able to follow through on commitments made to internal and external stakeholders.

· Able to work with ambiguity and enjoys a fast-paced working environment.

· Naturally inquisitive with a desire to learn how and why things work the way they work and what drives excellent customer and commercial outcomes.

· A natural team player who is also able to work individually.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

• Wellness fund or *Private Medical Insurance (dependent upon role)

• Pension

• Life Assurance x 3

• 25 days holiday plus 8 Bank Holidays

• Ongoing continual professional development (CPD)

• Holiday purchase Scheme up to 5 days

• 1 paid and 1 unpaid volunteering day

• 24/7 and 365 Days Employee Assistance Programme

• Team and company offsite events

• Specsavers eye care voucher

• Free Tea, Coffee and fruit every week – Basingstoke office