Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:
To contribute to supplier retention by increasing customer satisfaction through assessing and verifying supplier submissions in a timely and accurate manner, resolving issues in a pro-active way.

Roles and Responsibilities:

• To undertake Health and Safety assessments and provide advice and support to suppliers throughout the process.
• To accurately verify documents submitted by suppliers, based on set-criteria and in-line with the agreed processes, providing support and guidance throughout the process.
• To make outbound calls in an efficient and timely manner to support customers with their submissions either by requesting data updates, providing further information, or resolving issues, escalating where applicable.
• To provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is provided.
• To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all communication channels in line with our policies.
• To assist in the delivery of additional Health and Safety services, as and when required.
• To work within the KPIs set and self-manage personal performance against business and personal targets set.
• To meet regularly with their Team Lead to give feedback and help improve the customer service culture, response times and tools to improve our internal and external experience.
• To support the Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice.
• To support new starters with training and mentoring where requested.
• To work closely with other teams, and support when required, to ensure a positive customer experience.

Knowledge, Skills, Experience and Qualifications:

• Holds NEBOSH General Certificate or equivalent, Tech IOSH Membership.
• 3-5 years demonstratable Health & Safety experience.
• SSIP Registered Assessor, or willing to undertake the IRCA SSIP Assessor course.
• Good attention to detail with the ability to understand and interpret complex documentation.
• A customer-centric approach with strong listening, questioning and problem-solving skills.
• Positive, self-driven and results orientated whilst working well as part of a team.
• Good administrative and organisational skills, with the ability to prioritise and learn new systems quickly.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

• Wellness fund or *Private Medical Insurance (dependent upon role)
• Pension
• Life Assurance x 3
• 25 days holiday plus 8 Bank Holidays
• Ongoing continual professional development (CPD)
• Holiday purchase Scheme up to 5 days
• 1 paid and 1 unpaid volunteering day
• Team and company offsite events
• 24/7 and 365 Days Employee Assistance Programme
• Specsavers eye care voucher
• Free Tea, Coffee and fruit every week – Basingstoke office