Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To drive and support the adoption of Marketplace and BidWork usage in the UK across both the OFA existing customer base and through the acquisition of new logos. Working in conjunction with the OFA sales teams, to drive increased revenue and adoption of all OFA solutions. The role is primarily focused on driving adoption with all customers adopting Marketplace and BidWork solutions, to ensure that we achieve our goal of adding value to our network of over 60,000 UK suppliers. There is a focus on supporting New Business Acquisition in order to drive adoption and also win new customer logos.

In all company and customer interactions, the role is required to adhere to company policies and procedures and to uphold company values.

Job Responsibilities:

Sales and Account Management: 

• Directly nurture and develop relationships with both prospect and existingMarketplace Buyer Accounts and support widescale adoption of OFA solutions across your list of managed customers. 
• Collaborate with the Marketplace, Mid-Market and SDR teams to progress new business leads resulting in new logo acquisition of Marketplace and OFA customers.
• Work closely with the Account Director on new opportunities to identify the need for technical or subject matter expertise where required to progress the decision-making process.
• Maintain high level of outbound activity to pro-actively reach-out to customers to promote and educate them on OFA’s Marketplace solution. Identify upsell and cross-sell opportunities with both prospects and existing Once For All customers.
• Deliver value to your customers through consultative questioning and active listening to understand their challenges and opportunities, before recommending solutions.
• In conjunction with the Account Director, compose value-driven business proposals for Marketplace solutions, tailored to individual client requirements.
• Work closely with the Marketplace Operations Team to ensure seamless handover for onboarding process, passing on discovery information, supply-chain data and any processed order forms / contracts.
• Handle difficult, challenging, or complex negotiations in partnership with the Account Director and Director of Marketplace.

• Work with the Account Director to increase adoption and drive liquidity through the implementation of the Mid Market and Marketplace sales strategy. Collaborate with the Product team to be the voice of customers feeding back and contributing customer insight to drive the development of the Marketplace solution. 
• Collaborate with Marketplace Operations, Marketing and all other stakeholders to ensure we deliver a ‘best in class’ solution to our customers allowing them to fully adopt Marketplace. Work closely with Marketplace SDR Team to share best practice and assist them with materials such as cold calling scripts, discovery questions, and qualification criteria. 
• Gather and share critical market intelligence through conversations with both prospects and existing customers. 
• Report any gathered trends, updates on competitor landscape, and market intelligence directly to the Account Director. 

•  Adhere to key performance indicators (KPIs), ensure all sales activities with prospects and existing customers are logged in the Salesforce (CRM) solution. 
• Provide detailed reporting of client demonstrations and onboarding sessions to ensure the Marketplace Team can progress opportunities and problem solve collaboratively.
• Ensure sales opportunity pipeline is effectively managed within Salesforce (CRM) to provide accurate stage-by-stage forecasting to Management as the sales cycle progresses.

Knowledge, Skills, Experience and Qualifications:

• Minimum of 1 year experience in a SaaS based environment.
• Proven experience working in a customer facing new business Sales and/or Account Management role.
• Exceptional communication skills with excellent spoken and written English language skills.
• Natural drive to autonomously maintain sales activity levels.
• Pro-active and self-sufficient lead generation.
• Have a strong commitment to accuracy and a high level of attention to detail.
• Have natural ability to build rapport and nurture relationships with key stakeholders.
• Strong presentation skills, with the ability to provide engaging demonstrations across the Marketplace portfolio of solutions
• Able to prioritise and perform effectively with accuracy under pressure.
• Dependable, organised and able to follow through on commitments made to internal and external stakeholders.
• Able to work with ambiguity and enjoys a fast-paced working environment.
• Naturally inquisitive with a desire to learn how and why things work the way they work and what drive excellent customer and commercial outcomes.
• A natural team player who is also able to work individually.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

• Wellness fund or *Private Medical Insurance (dependent upon role)
• Pension
• Life Assurance x 3
• 25 days holiday plus 8 Bank Holidays
• Ongoing continual professional development (CPD)
• Holiday purchase Scheme up to 5 days
• 1 paid and 1 unpaid volunteering day
• 24/356 Days Employee Assistance Programme
• Team and company offsite events
• Headspace – mindfulness and meditation app
• Specsavers eye care voucher
• Free Tea, Coffee and fruit every week – Basingstoke office